Refund and Returns Policy

Thank you for shopping at Crazy Home. As our products are handcrafted with meticulous care, each piece is unique. We strive to ensure your complete satisfaction with your purchase and are happy to assist you with any issues.

1. Returns and Exchanges 

Nature of Handmade Items: Please note that slight variations in color, texture, and shape are part of the beauty of handmade items and are not considered defects.

2 . Return Policy:

You have 14 days to return or exchange any product from the date of receipt.This applies if the product is damaged or has manufacturing defects and differs from the images and description provided through our online store.https//crazyhomee.com

3 . Return Conditions:

To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging with the shipping label and invoice.

4 . Damaged (Fragile) Items

We take great care in packaging our ceramic, concrete, and candle products. However, if your product arrives damaged during shipping:

Please contact us via WhatsApp or email within 24 hours of receipt.

5 . Refunds
Once we receive and inspect the returned product, we will send you a replacement free of charge.

This applies to( damaged or defective products )-( Otherwise, you will be responsible for return shipping costs depending on your location).

6 . Return Shipping Costs
You will be responsible for return shipping costs unless the product arrives damaged or defective.

7 . Contact Us
If you have any questions about how to return a product, please contact us via:

Email: support@crazyhomee.com

WhatsApp: [Your Phone Number]